Articles On Customer Relationship Management (CRM)
Your customers love you. How well are you reciprocating? Good CRM shows customers you care by helping you engage and nurture these relationships without the manual back and forth you used to rely on.
Personalizing the Customer Experience - 4 Ways to Make a Better Impression
Do you treat your lifelong friend differently from how you...
Create Loyal Customers
If you still feel slightly winded and your budget is lighter...
Manage and Engage With Your Customer Base - Our Top Resources
It’s an age old question of just about every business owner...
Keep Your Customers Close – Build a Digital Database [Video]
Do you have an up-to-date list of your customers? Do you keep...
Must-Have Mobile Apps For Small Businesses
Running a small business is a massive undertaking and it can...
How to Get [Good] Reviews
You just got to get out there and actively manage the reviews...
Got Data? How to Clean Up and Organize a Customer Data List
Is this you? Got one list of customers in your email...
Your Loyal Customers, Endangered Species
Forget customer loyalty, writes consultant Richard R. Shapiro...
How Do You Know the Value of a Customer? 3 Ways
Before you spend a buck on advertising or marketing, this is...
Facebook’s Future: Your Customer Service Bot
“Bots” (noun): Automated programs that can answer...
Grab Site Visitors Before They Go
"Bounce” – the saddest word in websites. It refers to...
Facebook Wants to Be Your Customer Service Center
The social media giant keeps adding tools to Facebook Pages...
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