Get unlimited, 24/7 support every step of the way.

From choosing the right software to getting successfully onboarded, and every big milestone after that, we’re here for you with unlimited support.

Thryv - Service and Support

Industry recognised, client adored.

Over 100,000 small businesses have used Thryv to find new customers, market with confidence, and grow their revenue.

“The support with Thryv is amazing. I just have to make one phone call and I get the support I need.”

Cheryl Siberas  — Tasmade Window Replacements

“Since we’ve moved across to Thryv, it has made us more confident in our marketing.”

Mary  — Beaver Tree Services

“Since I’ve been using Thryv, I’ve noticed a massive increase in the amount of new people coming through the door. I’ve actually doubled my business since signing up.”

Megan Shipp — Megan Adele Alterations

Personalised Onboarding

Enjoy white glove service from the start.

To ensure your onboarding experience goes smoothly, you’ll be assigned a dedicated Success Manager who will set up and customise your software based on your business needs.

  • Your Success Manager is a dedicated partner who’s with you every step of the way.
  • They’ll be available for technical support, coaching, and more.
  • They’re also there to guide you on using the tools that make sense for your business and optimising their performance.
A man and a woman wearing headset working in customer services with chat icons sourrounds them.

Help Your Way

Get help when you need it most.

With unlimited, 24/7 support, you can reach our team of experts when it’s most convenient for you.

  • Get unlimited training and support through email, online chat, or by phone.
  • Prefer to learn on your own? We have over 50 in-app how-to videos, tutorials, and step-by-step guides.
  • You can also check out our online Support Center at learn.thryv.com for articles and guides by feature and FAQs.
  • Whether you’re on Day 1 or Day 181, you’ll get the support you need to grow your business.
A woman on the phone there her hand on her head with a look of frustration.

Always There

Meet your Team of Experts

When we say our experts are here for you every step of the way, we mean it.

  • You’ll get a Business Advisor who takes the time to understand your goals and the challenges you face so they can guide you to the right software for your business.
  • The Software Sales Team creates a customised demo of the tools that’ll help your business the most.
  • Your Client Success Manager becomes a dedicated partner and coach who walks you through your initial setup and strategises with you to help you reach your goals. They’ll teach you how to incorporate our software into your daily operations.
  • If you’re looking for help with your website, videos, or social media, our Website Consultants can do just that. They’ll create and build a professional website or assist you with social media and video (if you choose) to help build your brand and digital presence.
Thryv Support Team

We're in This Together

Think of our service team as an extension of your business, giving you the tools and support you need to succeed.

We’ll help you get organised and run your day smarter so you can grow your business and become more profitable.

A man with a headset working in customer service smiling while talking to a client

Unlimited, 24/7 support*

*Applies to all paid products.

Service & Support FAQs

Thryv users receive a dedicated Thryv Service Specialist and 24/7 customer service via email, chat or phone. You will also have full access to our online Support Center, which includes how-to videos, walk-through guides and tutorials.
Contact U.S. support at 844.99.THRYV (844.998.4798) and Australia support at 1800-468-4798. You can also connect with us right inside Thryv by clicking the orange chat icon at the bottom right-hand side of the screen. It will open a dialog box where you can email or chat with us directly.
We’ve noticed that users who take advantage of onboarding spend more time using Thryv and have greater success with the software. Without onboarding, you have no way of knowing everything Thryv can do to help your business, and you risk not taking full advantage of the software.
Post purchase, you will be logged in and can start using Thryv right away. The QuickStart guide will get you set up with the basic elements. Then during your onboarding calls we will help you set up the features most important to your business. Our goal is to help you become a daily active user of the software in 30 days or less.

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