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Customer Rage Survey Results: Grrrrr
Results are in for the 2015 National Customer Rage Survey by Customer Care Measurement & Consulting--and let's just say that steam is still coming...
Your Loyal Customers, Endangered Species
Forget customer loyalty, writes consultant Richard R. Shapiro in a new book The Endangered Customer: 8 Steps to Guarantee Repeat...
FAQ Pages: Good for Search, Good for Your Clients
Here’s a quick way to add some content to your local business website that helps your customers, shows off your...
Google Ads Get More Mobile, Local
The search giant is making text ads bigger, showing promotions from merchants on maps and making other changes in Google AdWords...
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