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NFIB Survey Reveals Surge of Optimism among Small Businesses
In December 2014, the National Federation of Independent Business released its latest Small Business Optimism survey, which revealed that small...
What's the Best "Tone of Voice" for Email Customer Service?
When you're dealing with an unhappy customer, it's not just what you say, but how you say it. This is...
What's the Best "Tone of Voice" for Email Customer Support?
When you're dealing with an unhappy customer, it's not just what you say, but how you say it. This is...
Which Customer Service Issues Drive Away Customers?
Accenture Strategy recently released a study revealing that 53% of customers in the US changed providers in 2014 because of...
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